Guarantee
If you purchased your Jay-Be product from one of our retail partners then you can use the link below to register your guarantee with us. If you purchased your product from this website then it is not necessary for you to register your product, your order number will allow us to locate your order. If you ever need access to your previous orders you can view them via your account. Just ensure that you use the same email address to login as you did when you placed your original order.
As an award winning, ISO 9001:2008 accredited manufacturer; we are committed to offering the best quality and service possible. We design and manufacture everything in the UK to exceed British (BS), European (EN) and International (ISO) quality standards and we are pleased to provide a free lifetime frame guarantee (5 year when used in contract environments) on all of our guest beds as an indication of the confidence we have in our products and for your long term assurance.
Do I need to register if I purchased on this website?
No. If you purchased your product from this website then it is not necessary for you to register your product, your order number will allow us to locate your order. If you ever need access to your previous orders you can view them via your account. Just ensure that you use the same email address to login as you did when you placed your original order.
What are the benefits of registering my free Jay-Be guarantee?
Registering your guarantee provides you with confirmation of your purchase. Should you ever need to make a claim it makes this process easier as we already have a record of you and your product.
How do I register my free guarantee?
You can register your guarantee by following this link. Please note that you do not need to create an account and your guarantee will be emailed to you.
How do I make a claim?
To make a claim, simply contact our in-house UK Customer Service team directly by either emailingservice@jaybe.com or calling on+44 (0)1924 666 633 (Option 1). Our phone lines are open Mon-Thurs 9.00am to 5.00pm and 9.00am to 4.00pm on Friday. You don’t need to involve the retailer from whom you purchased your product.
Do I need to be aware of anything before making a claim?
Yes. It is important that prompt notification is given of any claims to avoid minor problems becoming major ones. Jay-Be reserves the right to inspect a product before a guarantee claim is authorised. Subject to this we may either repair the product or supply a full replacement. If an identical replacement is no longer possible, we will supply a comparable product of similar value as the defective product.
What does my guarantee cover?
Your free guarantee covers the cost of replacement parts or product and labour where the product is faulty because of a manufacturing defect. Our aim is to ensure that you are completely happy with your product so if you believe something is not as it should be, please let us know as soon as possible and we will do our best to address your concern.
What is not covered by my guarantee?
Although we will always try to solve a product issue, there are some circumstances which are not covered by the guarantee.
Examples of these include:
- Defects which have resulted from misuse.
- Defects caused by normal wear and tear, including de-colouration, insects, fungus, wet or dry rot, rusting and scratching.
- Defects caused by ignoring the manufacturer’s recommendations for cleaning.
- Defects caused because the product has being used for purposes other than for normal domestic use.
- Damage caused by extreme external impacts such as flood or fire. Loss or damage to any property, expenses or any consequential loss. For more information please see our Terms and Conditions.
How long does my guarantee last?
- Folding bed frame – Lifetime guarantee
- Folding bed mattress – 1 Year guarantee
- Folding bed frame when used in contract environments - 3 Year guarantee
- Folding bed mattress when used in contract environments – 1 Year guarantee
- Storage Covers – 1 Year guarantee
- Mattress Protector – 1 Year guarantee
- Sofa/Sofa bed frame – Lifetime guarantee
- Sofa/Sofa bed seat and back cushions – Lifetime guarantee
- Sofa bed mattresses – 5 Year guarantee
- Sofa/Sofa bed frame when used in contract environments - 3 Year guarantee
- Sofa/Sofa bed seat and back cushions when used in contract environments – 3 Year guarantee
- Sofa bed mattresses when used in contract environments – 1 Year guarantee
- All Open Coil Sprung Mattresses – 5 Year guarantee
- All Pocket Sprung Mattresses – 10 Year guarantee