Refund policy

Your right to change your mind, cancel, return the product/s and refund.

For individual customers only: This does not apply to our business customers.

  1. Under the law of the land, you have 14 days to decide whether you want to keep a product, which starts after the day that you receive it. If the products you have ordered have been split into several deliveries, over different days, the 14-day period starts on a product-by-product basis, from the day you receive each specific product.
  2. During the time that you are making the decision, you must not use the product/s. If you do so, then you will lose this right.
  3. If you decide that you want to return the product/s, you need to let us know within the 14-day period.
  4. If you decide to return the product/s and require us to collect them, we may charge you for the cost of the collection. To receive a refund, products must be returned to us in their original packaging and unused.
  5. Once we have the product/s back, we will refund you as soon as possible. However, if, after we have received the product/s, we find that they have been damaged or used then we will not issue a refund.
  6. Please note that this right to change your mind does not apply to pillows or bedlinen which is sealed for health protection or hygiene purposes once these have been unsealed after you receive them.

For business customers only: Please contact us for our current Retailer Returns & Cancellations Policy.

What if there is something wrong with your order?

For individual customers only:

  1. You should examine your product/s as soon as you receive them. In the unlikely event that you find the product/s we have supplied to you are faulty or are not as we described them to be, then please contact us within 14 days of receiving the product/s. We will do our best to help.
  2. All of our products carry a Guarantee. For details of that guarantee see here. Our guarantees are more generous than your legal rights. Therefore, if you have any queries, we will try our best to resolve them with you.
  3. We are obliged to tell you that nothing in these terms affects your statutory legal rights.

8. Product conformance and legal standards.

For business customers only:

  1. Please note that all our products comply with the laws, regulations, and standards applicable in the United Kingdom. Additionally, some of our products satisfy laws, regulations, standards, and requirements for countries outside the United Kingdom and we state this where applicable. However, we do not warrant to you that the items we supply will comply with the laws, regulations, standards, or requirements in the country which you are intending to resell them, and it is your responsibility to ensure the products comply with the laws, regulations, standards, or requirements of any country you are selling them in/to outside the United Kingdom.
  2. warrant that upon delivery and for the period of the specific product/s guarantee Contract Product Guarantee / Domestic Product Guarantee, the product/s that we supply will:
  3. Conform in all material respects with their description.
  4. Be free from material defects in design, material, and workmanship.
  5. Be fit for any purpose we advertise the product/s as being for.
  6. If you give us notice in writing within 14 days that some or all of the products do not comply with our warranty in paragraph (8.2) above;
  7. You will give us a reasonable opportunity to examine the alleged defective item/s; and
  8. If we ask you to do so, you will return the said product/s to us at our cost; Then we will, at our discretion, either repair or replace the product/s that are defective or refund the price you paid for them.
  9. Note that we are not liable for any breach of the warranty in paragraph (8.2) above if:
  10. You make any use of the product/s after you have notified us that they are defective;
  11. You alter or attempt to repair the item/s without our written consent;
  12. The defect arises because of fair wear and tear, wilful damage, negligence, or abnormal storage conditions; or
  13. The product/s differ from their description or specification because of any changes we have had to make to them to comply with any applicable law or regulations.